Service Policy

1. Service Overview

UNIXBOX CORP. delivers high-tech information solutions for healthcare institutions, retail businesses, and the corporate sector. Services encompass software development, data management, system integration, cybersecurity, AI solutions, and technical support.

Clients may receive service communications via SMS or email, though participation requires separate user consent through an explicit opt-in process. Users can manage their communication preferences at any time.

2. Service Level Agreements

SLAs define service expectations regarding system availability, response times, and resolution periods. Opting out of communications does not affect core service guarantees, though timely updates may be impacted if a client declines notifications. Three priority categories exist:

• Critical: System is down or unusable. Response time: 1 hour. Resolution time: 4 hours.
• High: Major functionality is impacted. Response time: 4 hours. Resolution time: 8 hours.
• Normal: Minor issues that do not impact core functionality. Response time: 24 hours. Resolution time: 48 hours.

3. Support Services

• 24/7 technical support for critical issues
• Regular maintenance and updates
• Training and documentation
• Consultancy services
• Data backup and recovery

4. Client Responsibilities

Clients must provide accurate information, maintain credential confidentiality, report issues promptly, cooperate during troubleshooting, and ensure systems meet minimum technical requirements.

5. Service Modifications

We reserve the right to modify our services to improve functionality and quality, with at least 30 days' notice for major changes.

6. Service Termination

Either party may terminate with written notice. Transition assistance is available for additional fees. Clients may opt out of SMS or email communications at any time by replying STOP to the same number or using the unsubscribe link in emails.

7. SMS and Email Communications Compliance

Clients may opt in to receive automated service-related messages via SMS and/or email, including but not limited to security alerts, system updates, invoice reminders, account activity notifications, and operational announcements. SMS messaging is entirely optional and is not required for service use.

Message and data rates may apply depending on your carrier plan. Message frequency varies based on account activity and service usage. Clients can opt out by replying STOP or unsubscribing via email links. Opting out preserves core access but may limit time-sensitive alerts or updates. The company is not responsible for delayed messages due to carrier issues or force majeure.

8. Legal Disclaimers and Limitation of Liability

UNIXBOX CORP. is not liable for delays or interruptions caused by factors beyond our control (e.g., force majeure, third-party infrastructure issues). Total liability is capped at the amounts paid by the client during the preceding 12 months.

9. Contact Us

If you have any questions about this Service Policy, you may contact us at:

UNIXBOX CORP.

173 28th Ave, Brooklyn, New York, 11214

Email: admin@unixbox.dev

Phone: +1 (609) 488-9304